Terms of Service

1.1 This website, drroscea.com (the “site”), is operated by Dr. Roscéa (“we”, “us”, “our”). You can contact us at hello@drroscea.com.

1.2 These terms apply to your use of the site and to every purchase you make from it. By using the site or placing an order you agree to them. If you do not agree, do not use the site.

1.3 Our Shipping Policy, Returns & Guarantee Policy and Privacy Policy form part of these terms.

1.4 These terms are governed by the law of country of company registration. Section 16 explains where we sell and that the product is not available in the United States.

2.1 You must be 18 or over to use the site or place an order. By ordering you confirm that you are.

2.2 The product is for adults. It is not suitable for children. Keep it out of the reach of children.

2.3 You must not use the site for anything unlawful, or in any way that damages the site or interferes with other people’s use of it.

3.1 Dr. Roscéa Rosacea Redness Neutralising Serum is a cosmetic product. It is not a medicine, it is not intended to diagnose, treat, cure or prevent any disease, and it does not replace advice or treatment from a doctor, dermatologist or pharmacist.

3.2 Nothing on the site is medical advice. If you have a skin condition, are using a prescribed treatment, are pregnant or breastfeeding, or are unsure whether the product is suitable for you, ask a qualified professional before use.

3.3 Results vary from person to person. Descriptions of results on the site, including percentages, timescales, before-and-after images and customer reviews, describe the experience users typically enjoy. They are not a promise of the result you will get.

3.4 You are responsible for reading the ingredient list before use, for checking it against any allergies or sensitivities you have, for patch testing before first use, and for stopping use if irritation occurs. Use the product only as directed.

4.1 We try to keep the site accurate and up to date, but we do not promise that it is. Information on the site may contain errors, be incomplete or be out of date, including product descriptions, ingredient information, prices, offers, delivery charges, delivery times and stock levels.

4.2 The site is provided for general information. You should not rely on it as your only source of information when deciding whether to buy or use the product. Any reliance you place on the site is at your own risk, to the extent the law allows.

4.3 We may correct errors and change the site at any time without notice. We are not obliged to update any information on the site.

4.4 Customer reviews and testimonials are the views of the people who gave them, not ours. We may check, edit for length or remove reviews, but we do not guarantee that any review is accurate.

4.5 Colours of the product and packaging may look different on your screen from the real thing.

5.1 When you place an order you are offering to buy. We accept your offer, and a contract is formed, when we email you to confirm that your order has been dispatched. Until then we may refuse or cancel an order for any reason, including a pricing or stock error, suspected fraud, an order from a country we do not sell to, or an order that appears to be for resale.

5.2 We may limit the number of bottles per order, per customer or per address.

5.3 If we cancel an order after payment, we will refund the full amount paid for that order. We are not liable for anything else as a result of the cancellation.

5.4 You must give accurate and complete order, payment and delivery details, and keep your account details up to date.

6.1 Prices are shown in pounds sterling and include sales tax where it applies. We may change prices at any time; the price you pay is the price shown when you order.

6.2 If a price on the site is obviously wrong, we may cancel the order and refund you, even after we have accepted it.

6.3 Payment is taken when you place the order, through the payment methods shown at checkout. Payments are processed by 3rd party processor and its payment providers, not by us.

6.4 For orders delivered, you are responsible for any import duties, taxes and customs charges. Your bank or card provider may charge a foreign transaction fee; we do not receive it and cannot refund it.

7.1 Delivery details, times and charges are set out in the Shipping Policy. Delivery times are estimates. We are not liable for delays caused by carriers, customs or events outside our control.

7.2 The product becomes your responsibility once it is delivered to the address you gave. If it arrives damaged, contact us at hello@drroscea.com.

8.1 If you are a consumer where this law applies, you have the legal right to cancel your order for any reason within 14 days of receiving it. To cancel, email hello@drroscea.com within that time. We will refund the price and standard delivery charge within 14 days of receiving the product back or, if we tell you not to return it, of your cancellation.

8.2 In addition to that right, every order is covered by our risk-free 90-day money-back guarantee, set out in the Returns & Guarantee Policy. If you are not happy with your results within 90 days of purchase, email hello@drroscea.com with your order number and we will refund you in full, even if the bottle is empty. The guarantee applies to purchases made at drroscea.com and covers up to three bottles per customer.

8.3 The guarantee is a promise we make voluntarily. It is in addition to your legal rights and does not reduce them.

9.1 If you choose Subscribe, we will send you a new bottle every two months and charge your payment method each time at the price shown when you subscribed, until you cancel.

9.2 You can pause, skip or cancel at any time from your account or by emailing hello@drroscea.com. Cancellation takes effect from the next delivery; an order that has already been dispatched is covered by section 8.

9.3 We will tell you by email at least 14 days before we change the subscription price or frequency, and you can cancel before the change applies.

9.4 We may end a subscription at any time by telling you, and will refund any payment taken for a delivery we will not make.

10.1 Everything on the site — text, images, video, graphics, the Dr. Roscéa name and logo, product names and packaging design — belongs to us or our licensors. The Dr. Roscéa name and mark are our trademarks by use. You may not copy, reproduce, publish, sell or use any of it without our written permission, except to view the site and buy from it.

11.1 If you send us a review, photograph, comment or idea, you give us permission to use, edit, publish and translate it, without payment, in any medium and for as long as we choose. You confirm it is your own, is true, and does not break any law or anyone else’s rights. You are responsible for what you send.

12.1 The site may contain links to other websites, and other websites, advertisers, influencers or social media accounts may link to the site. We do not control those sites, we do not check or endorse their content, and we are not responsible for anything on them or for anything you buy or do there.

12.2 A link to or from the site does not mean that we are connected with, or approve of, the site or person linking. Any offer, claim or advice made by a third party about the product is theirs, not ours.

12.3 If we offer an affiliate or reseller programme. It will have its own terms, and no one is authorised to speak for us or sell the product on our behalf unless we have agreed it in writing. The 90-day guarantee applies only to purchases made at drroscea.com.

12.4 We may give you access to third-party tools or services through the site, such as payment, review or tracking services. We provide them as they are, without any promise about them, and we are not liable for them.

13.1 Nothing in these terms excludes or limits our liability for anything else that the applicable law does not allow us to exclude or limit.

13.2 Subject to 14.1, we are not liable to you for:

• (a) any loss or damage that was not a foreseeable result of our breaking these terms or failing to use reasonable care;
• (b) any loss of business, profit, revenue, savings or data, or any indirect or consequential loss;
• (c) any error, inaccuracy or omission in the content of the site, or your reliance on it;
• (d) the site being unavailable, interrupted, delayed or containing errors or viruses, or for anything that happens to your device or data as a result of using it;
• (e) any third-party site, service, tool, affiliate, reseller or link, as set out in section 13;
• (f) any result, or lack of result, from using the product, provided you have used it as directed;
• (g) any use of the product that is not as directed, or on or by a person under 18, or where you have not followed section 3.4;
• (h) any purchase or use of the product in a country where we do not sell it, as set out in section 17;
• (i) events outside our reasonable control (section 18).

13.3 Subject to 14.1, our total liability to you for any claim connected with an order, the product or the site is limited to the amount you paid us for the order the claim relates to.

13.4 The site and its content are provided “as is”. To the extent the law allows, we make no promises about the site or its content beyond those stated in these terms.

14.1 If your breach of these terms, your misuse of the site or the product, or your breach of any law or of anyone else’s rights causes a claim against us, you agree to compensate us for any loss, cost or expense we reasonably incur as a result, including reasonable legal costs.

15.1 We use your personal information as described in our Privacy Policy.

16.1 We sell to customers shown at checkout. We do not sell to, ship to or offer the product to anyone in the United States, and the site is not directed at people in the United States.

16.2 If you are in the United States, do not attempt to buy the product. Any order with a United States billing or delivery address will be cancelled and the payment refunded.

16.3 If you obtain the product despite this — for example by using an address outside the United States, a forwarding service or another person — you do so entirely at your own risk. The product has not been prepared, labelled or tested for the United States market. To the fullest extent the law allows: these terms give you no rights against us; the 90-day guarantee and the Returns & Guarantee Policy do not apply to you; we accept no liability to you for the product or its use; and any dispute is governed by the law of the country of company registration and may be brought only in the courts of England and Wales.

17.1 We are not responsible for any failure or delay caused by something outside our reasonable control, such as strikes, carrier failure, supplier failure, extreme weather, epidemic, war, cyber-attack, or failure of networks or systems we rely on. If it affects your order, we will tell you and you may cancel and receive a refund for any product not delivered.

18.1 We may change, suspend or withdraw the site, the product, prices or offers at any time without notice. We are not liable to you for doing so.

19.1 If any part of these terms is found to be invalid or unenforceable, that part will be applied as far as the law allows and the rest will remain in force.

19.2 If we do not enforce a right under these terms straight away, we can still enforce it later.

19.3 We may transfer our rights and obligations under these terms to another organisation. You may not transfer yours without our written consent.

19.4 These terms are between you and us. No one else has any right to enforce them.

19.5 These terms, and the policies they refer to, are the whole agreement between you and us about the site and your orders. They replace any earlier terms.

19.6 Identities of users has been modified to protect personal privacy.

20.1 If you have a problem, email hello@drroscea.com first.

Dr. Roscéa · hello@drroscea.com